This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff.
Before You Start
- Ensure you are at least 18 years old (or the legal gambling age in your jurisdiction).
- Have a valid government-issued ID for verification (e.g., passport, driver’s license).
- Prepare a proof of address (utility bill or bank statement dated within the last 3 months).
- Have a payment method ready: credit/debit card, e-wallet (e.g., PayPal, Skrill), or bank transfer.
- Use a stable internet connection — the site is fully mobile-optimized via your browser (no app store download needed).
- Read the terms and conditions, especially bonus wagering requirements.
Account Setup
- Go to https://pointsbet-au.net/ and click the “Join” or “Sign Up” button.
- Fill in your personal details: full name, date of birth, email, and residential address.
- Choose a username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency (if multiple options) and enter any bonus code if applicable.
- Accept the terms and conditions and confirm you are of legal age.
- Complete the registration and check your email for a verification link — click it to activate your account.
- Log in using your newly created credentials (PointsBet login) and proceed to the verification section to upload your documents.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. Example: You claim a 100% deposit match bonus up to $200. You deposit $200 and receive a $200 bonus. The wagering requirement is 10x the bonus amount.
Calculation: Bonus amount × wagering multiplier = total bet amount needed.
Here: $200 × 10 = $2,000.
If the game contribution varies (e.g., slots 100%, table games 20%), you need to consider effective play. Suppose you play only slots (100% contribution). You need to place bets totaling $2,000. Each bet uses real money first, then bonus funds. After meeting the requirement, the bonus funds become withdrawable.
Real example: You deposit $50 and get a $50 bonus (10x wagering). Total requirement: $50 × 10 = $500. If you bet $1 per spin on slots, you need 500 spins. After wagering $500, the $50 bonus is yours to withdraw (subject to max bet limits and game restrictions).
Important: Always check the bonus terms for max bet size and eligible games. Exceeding max bet may void the bonus.
Banking & Payments
PointsBet offers several secure deposit and withdrawal methods. Below is an overview of common options:
| Method | Deposit Time | Withdrawal Time | Minimum/Maximum |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | $10–$10,000 |
| PayPal | Instant | Up to 24 hours | $10–$10,000 |
| Skrill | Instant | Up to 24 hours | $10–$10,000 |
| Bank Transfer | 1–3 business days | 3–7 business days | $20–$50,000 |
Withdrawals are subject to identity verification. Use the same method as deposit where possible.
Licence & Player Protection
PointsBet holds a license from the Northern Territory Racing Commission (Australia) and is regulated by relevant authorities. This ensures fair play, secure transactions, and responsible gambling measures. Player funds are held in segregated accounts, and the site uses SSL encryption to protect personal data. Tools for self-exclusion, deposit limits, and reality checks are available in the account settings.
Support Guide
- Forgot password? Click “Forgot password” on the PointsBet login page. Enter your email to receive a reset link. Follow the instructions to set a new password.
- Bonus not credited? First check if you entered a promo code correctly. If still missing, contact live chat or email support with your username and deposit details. They will investigate within 24 hours.
- Account verification pending? Ensure all documents are clear and legible. If still not verified after 48 hours, contact support via phone or live chat for escalation.
- Withdrawal stuck? Verify that you have met the wagering requirements. If yes, check your payment method’s processing times. If delayed beyond the table’s time, contact support with your withdrawal ID.
- Game not loading? Clear your browser cache and cookies, or try a different browser. The site works best on updated Chrome, Firefox, or Safari. If the issue persists, report it to support with your device and error details.
- Responsible gambling concerns? Use the self-assessment test or set deposit limits directly in your account. For immediate help, contact support to request a temporary or permanent self-exclusion.
Extra Tips
Handling a delayed withdrawal:
- Step 1: Wait the standard processing time (see table above). Do not cancel the withdrawal unless necessary.
- Step 2: After the max processing time, check your inbox for any requests from the finance team (e.g., additional verification).
- Step 3: Contact live chat or email support (support@pointsbet.com) with your withdrawal ID and ask for a status update.
- Step 4: If no response within 24 hours, escalate by calling the support phone number (listed on the site) or filing a complaint with the licensing authority.
Timeframes: E-wallet withdrawals should process within 24 hours; bank transfers and cards can take 3–7 business days. If delayed beyond 10 business days, regulatory intervention may be required.
Quick Answers
How do I create an account?
Click the “Sign Up” button, fill in your details, verify your email, and complete verification by uploading ID documents.
What is the minimum deposit?
The minimum deposit is $10 via most methods.
How long do withdrawals take?
E-wallets: up to 24 hours; credit/debit cards: 2–5 business days; bank transfers: 3–7 business days.
Can I use the platform on mobile?
Yes, the website is fully mobile-optimized. You can access it through your mobile browser and add it to your home screen as a progressive web app (PWA).
What wagering requirements apply to bonuses?
Wagering requirements vary by promotion. Typically, deposit match bonuses have a 10x turnover on the bonus amount. Always check the specific terms.
Is PointsBet safe and regulated?
Yes, it is licensed by the Northern Territory Racing Commission and uses SSL encryption. Player funds are segregated.
How do I reset my password?
On the PointsBet login page, click “Forgot password”, enter your email, and follow the link sent to your inbox.
What should I do if a game is not working?
Clear your browser cache and cookies, disable VPN, or try a different browser. If still not working, contact customer support.
Can I set deposit limits?
Yes, go to your account settings and select “Responsible Gambling” to set daily, weekly, or monthly deposit limits.
This guide covers the essentials to get started at PointsBet. Always gamble responsibly and refer to the site’s terms for the most current information.