You are staring at the withdrawal field on your account, and the amount you asked for is smaller than you expected, or the request is simply blocked. The condition behind that is the playthrough requirement: bonus money is not yours to take out until you have staked it the required number of times. Until that is done, the balance on screen is a working balance, not a payout.
How to Claim the Offer
Claiming runs in a fixed order, and each step has to finish before the next one counts.
- Open your account and sign in through the standard Rolletto casino login form. Use the same details you registered with, because a second account breaks the bonus rules.
- Find the bonus section of your account and read the description attached to the offer. The description tells you which reward you are taking and what it requires from you.
- Enter the promo code where the offer asks for one, before you make the deposit. A code added after the money arrives does not attach to that payment.
- Make a qualifying deposit from your own balance. The bonus is calculated on the amount that lands in your account, so a deposit you cancel gives you nothing.
- Confirm that the reward appears in your bonus balance and note the playthrough figure attached to it. Do this before you place a single bet, so your first wager already counts.
- If free spins are part of the offer, check which game they open and what their winnings are worth. Spins that expire unused are gone and cannot be restored.
What the Terms Mean
Each clause in the offer does one job, and the table below sets out what that job is and where players usually need to look twice.
| Term | What it means for you | What to check |
|---|---|---|
| Playthrough requirement | You must stake the bonus a set number of times before any of it can be withdrawn | The wording on the offer itself, not a figure you remember from another site |
| Game contribution | Not every game counts in full toward the requirement; some count partly, some not at all | Which games sit at full weight and which are excluded |
| Free spin winnings | Money won from spins usually arrives as bonus money with its own condition | Whether the spin winnings carry a separate requirement and an expiry |
| Maximum bet | A cap on how much you may stake per round while the bonus is active | The staking cap that applies while bonus money is in your balance |
| Expiry | The reward and its winnings disappear if unused within the stated period | The end date on the bonus and on any winnings from it |
The clause most players misread is the maximum bet while a bonus is active. It sits apart from the playthrough figure, so a player can be well on the way to clearing the requirement and still lose the reward by placing one oversized stake. The bonus and any winnings from it can be removed at that point, and money already staked toward the requirement does not bring it back.
Read the staking cap as a rule for the whole session, not for a single game. It applies to every bet you place while bonus money sits in your balance, including spins that feel like a small side activity. On Rolletto the same cap travels with the reward across the account, so switching games does not reset it. If you want to bet larger, finish or forfeit the bonus first, then play from your own funds.
Rolletto bonus sets the cap and the playthrough figure on each offer, and the two are separate conditions. Players who clear one and forget the other are the ones who reach the withdrawal screen and find it locked. Treat both as part of the same deal, because the site does.
A Worked Example
The figures below are an illustration only. They are not the terms of any offer on the site, and the real ones sit on the bonus description you were shown when you claimed.
Take a deposit of 25 and a playthrough multiplier of 25 times. The bonus amount is multiplied by the requirement to give the total you must stake. Here that is 25 multiplied by 25, which comes to 625 in staking before the bonus turns into withdrawable money.
Staking 625 does not mean losing 625, because winning rounds return part of each bet to your balance. It does mean that small bets take many rounds to add up, and that a session cut short leaves the requirement partly cleared. Your progress is measured in total staked, not in how the balance looks.
Now place the same figure against a game that counts at half weight toward the requirement. Every unit you stake on it moves your progress by half as much, so the same balance needs twice the play through that full-weight games require. Choosing where to play changes the size of the job, not the bonus itself.
Which Games Count
Each game carries a weight, and that weight decides how much of your stake moves the requirement forward. A game at full weight counts every unit you stake. A game at part weight counts a fraction of it, so the same spend finishes less of the job.
Some games count for nothing at all while a bonus is active. Playing them still spends your balance but leaves your playthrough progress where it was. The list of these games sits with the bonus description, and it can differ between offers.
Spins given as part of an offer usually open one named game. Money won from them does not always join your main bonus balance with the same condition attached. Treat spin winnings as a separate pot with its own requirement and its own expiry.
On a phone, play runs through the browser and the game weights stay the same. What can change is how easily you see the progress bar, so check your bonus balance after a session. A habit of betting on one game and checking progress on another is where the numbers stop matching.
Where Players Lose the Bonus
Most lost bonuses follow the same few patterns, and each one is avoidable before the first bet.
- Betting over the staking cap on a single round. Keep every stake under the cap for the whole session, and drop to smaller stakes while you clear the requirement.
- Playing games that count for nothing toward the playthrough. Confirm the weight of a game before you spend on it, and stay on full-weight titles until the requirement is done.
- Depositing before entering the code. Add the code first, so the payment and the reward are linked from the start.
- Leaving progress until the offer is close to expiring. Spread your play across the period, because unused progress is erased when the window closes.
- Running several offers at once. Finish or forfeit one reward before you take another, since overlapping conditions are hard to track and easy to break.